Santa Cruz HECKLER R 29 / CARBON C · 2023

For all bicycles you buy from us, the statutory warranty of 12 months from delivery applies. It covers defects that were already present when the bike was handed over to you (see also Terms & Conditions). For e-bikes, our guarantee on the battery and motor is added on top: two years from delivery, independent of the statutory warranty. It applies if your e-bike can no longer be ridden with motor assistance due to a defect in either of these two components. A guarantee from the bicycle or component manufacturer is not transferable to second owners, though it can sometimes be obtained as a goodwill gesture. Please contact our customer support in the event of a complaint or if you have questions about the guarantee, statutory warranty or manufacturer's guarantee.

The carrier will arrange an individual delivery appointment with you. In most cases, we even deliver using our in‑house shipping service. From the day of delivery, you have 14 days to test‑ride the bike — and we’ll pick it up again if it doesn’t suit you. For more information, see our shipping details.

Please note that the freight carrier is only required to deliver "to the curbside" and is not obliged to take back the shipping pallet.

E‑bikes always come with the appropriate charger, lockable batteries including battery keys (quantity as stated in the offer), and S‑pedelecs are delivered with the required registration documents.

Every bike comes with pedals, which are not mounted in our product photos — either a set of standard pedals or the pedals originally installed on the bike. Since our bikes are used, we cannot guarantee that the included pedals are the correct type for the bike category.

Beyond that, the delivery includes everything shown in the photos of the respective listing. Additional accessories such as displays, racks, bottle holders, fenders, etc. that are not visible in the product photos are not included.

Tools and documents such as the original invoice, user manual, service booklets, or service reports are not included.

Please note that our offers may differ from the original factory equipment of the new bike.

Our partner WUNDERFiX helps you get your new bike assembled correctly – quickly, easily and from the comfort of your home. Our professional bike mechanics guide you through the assembly step by step in a live video call.

We’ll help you set up your bike correctly and answer your questions along the way. Expert advice on ergonomics, maintenance and e-bike features is included: read more

We are an online‑only shop without a physical storefront, so test rides on site or personal pickup of orders are not possible. For any questions about our bikes, sizing, and more, our Customer Support team is happy to help you by phone or online.

Thanks to our 14‑day return policy, you can test‑ride your bike for up to 50 km after delivery. Shipping within Germany, Austria and the Neatherlands costs €69 (excluding cargo bikes and other oversized bikes). Returns are free of charge. In case of withdrawal, we refund all shipping costs.

Unfortunately, reservations are not possible, as our online shop is open around the clock and there are usually several interested buyers for a bike. So being quick pays off!

Every bicycle is professionally refurbished by us — meaning completely reconditioned. Our trained workshop team inspects and services every used bike according to a defined process and quality standard. All functions are tested, and worn parts are replaced with equivalent branded components. In addition, the bike receives a very thorough and gentle cleaning using low‑pressure washing equipment.